Packages must be unopened and unused for returns and exchanges. Right to return within 14 days: You can return the products you wish to return by filling out the return form (on the back of your invoice) and sending them back with the product via Yurtiçi Cargo within 14 days from the date you received your order. Free return right: If you send the products you wish to return via Yurtiçi Cargo with the code you will receive from us, no shipping fee will be charged. In-store exchange: You can exchange products purchased from pariskuaforonline.com.tr with any product you wish at any Paris Kuaför store within 14 days, provided that the box is unopened and the product is unused, and enjoy shopping with confidence. Refunds: If the returned products comply with the return conditions, Paris Kuaför will forward the refunds to the bank within 2 business days. You can then follow up with your bank. Return Address: Filistin cad no:7 GOP Çankaya ANKARA For support, you can send an e-mail to destek@pariskuaforonline.com.tr or reach Customer Service by calling 0312 467 2777. Shipping: Your orders are delivered only within the borders of Turkey, and shipping areas are limited to Yurtiçi Kargo and Hepsi Jet shipping networks.